When a temporary employee was struck by a forklift at a Georgia worksite, the injuries were catastrophic. One foot was struck, causing the worker to fall. The forklift, still in motion, then injured the other leg.
In moments like this, outcomes are shaped quickly, not by policy language, but by who responds, how fast, and whether they have the authority to act.
That responsibility fell to Stephani, a Claims Specialist at Prescient National.
Early Action Sets the Tone
The employer stayed with the injured worker at the hospital and reported the claim immediately. That early call mattered. It allowed Stephani to make contact while the employee was still receiving emergency care, not days later when uncertainty and frustration often take hold.
Rather than waiting for the process to unfold, Stephani focused on what mattered most in the first hours: establishing trust, maintaining connection, and ensuring care continued without interruption. At Prescient National, claims aren’t handled at arm’s length. Early involvement is how better outcomes begin.
Building Trust Through Connection
The injured worker did not speak English fluently. Traditional interpretation services can sometimes slow communication or unintentionally filter important details. To keep communication clear and consistent, Stephani used Prescient National’s secure texting platform, which automatically translates text messages into the recipient’s preferred language, to communicate directly with him.
That steady, reliable connection kept the worker informed and engaged in his recovery. Just as importantly, it built trust with his family during one of the most vulnerable moments of their lives.
When Progress Halted, Quick Action Followed
Several weeks into the claim, over a major holiday, Stephani was alerted that the worker’s recovery had taken a concerning turn. She acted immediately.
Stephani directed the nurse case manager to go directly to the worker’s home and provide the care needed.
The issue was identified early, addressed decisively, and resolved before the worker’s recovery was further compromised.
Coordinating the Whole Picture
This claim required collaboration across multiple disciplines, including claims, nurse case management, medical vendors, and the worker’s family. Prescient National’s team maintained open communication with everyone involved and listened closely.
This wasn’t just claims handling. It was advocacy.
Doing What Was Right
Under Georgia law, there is a seven‑day waiting period before wage benefits are required. Prescient National could have waited, but Stephani chose not to.
The worker’s family had already missed work to provide care, and the financial strain was immediate. With the trust and authority to act in the best interest of the situation, Stephani issued benefits early, providing stability during a critical moment and reinforcing trust with both the worker and the employer.
The Outcome
Because of early involvement, consistent communication, and empowered decision‑making:
- The injured worker received timely, coordinated support during a critical recovery period
- Trust was built with the worker, his family, and the employer
- Care needs were identified and addressed before the situation escalated
This outcome was the result of experienced Claims Professionals empowered to act, supported by a company that prioritizes people over process.
Why It Matters
At Prescient National, we believe workers’ compensation can be handled differently. Our approach is grounded in early involvement, direct communication, and Claims Professionals trusted to do what’s right.
When employees are at their most vulnerable, outcomes depend on more than compliance. They depend on having a partner who shows up, listens closely, and follows through, because people are never just a claim.